Shipping Policy

At Everwant, every order is carefully prepared and packaged before beginning its journey to you. Please review the information below regarding processing, delivery and international shipments.

Order Processing

Orders are processed and prepared for dispatch during our business days, Monday to Friday, excluding UK public and bank holidays.

Please allow approximately 1–2 working days for your order to be processed before shipment.

During particularly busy periods, collection launches, promotional events or public holidays, processing may take slightly longer. We will always aim to dispatch your order as quickly as possible.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

UK Delivery

We currently ship throughout the United Kingdom.

Standard UK Delivery
Estimated delivery: 2–4 working days after dispatch

Delivery times are estimates and begin from the date your order is dispatched rather than the date your order is placed.

Orders may require a signature or proof of delivery.

European Delivery

We ship to selected destinations throughout Europe.

Estimated delivery: 3–7 working days after dispatch

International delivery times may vary depending on the destination and local customs procedures.

Orders travelling from the United Kingdom to European destinations may be subject to local import VAT, customs duties or other charges imposed by the destination country.

Where these charges are not included at checkout, they are the responsibility of the customer and may be collected by the courier or local customs authority before delivery.

United States Delivery

We offer delivery to the United States.

Estimated delivery: 4–7 working days after dispatch

US shipments may be subject to import duties, taxes, tariffs or customs processing charges depending on the value, origin and classification of the goods and the regulations in force at the time of import.

Unless specifically stated as included during checkout, any applicable import charges are the responsibility of the customer.

Other International Destinations

We may offer shipping to additional international destinations depending on availability.

Shipping options and applicable delivery charges will be displayed during checkout where delivery to your country is available.

International delivery times vary by destination and may be affected by customs clearance.

Customs, Duties & Taxes

International orders are shipped from the United Kingdom and may be subject to customs procedures when entering the destination country.

Import duties, taxes and other customs charges are determined by local authorities and are outside Everwant's control.

Unless duties and taxes are specifically stated as included at checkout, the recipient is responsible for paying any charges required for the parcel to clear customs.

We recommend checking your country's import regulations before placing an international order.

Everwant cannot reimburse customs duties, import taxes or handling charges paid directly to customs authorities or delivery providers.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking details.

Please allow a short period for tracking information to become active after receiving your dispatch confirmation.

We recommend monitoring your tracking information regularly while your order is in transit.

Delivery Times

All delivery times shown are estimates and cannot be guaranteed.

Occasionally, circumstances outside our control may affect delivery, including customs delays, adverse weather, courier disruption, public holidays or unusually high shipping volumes.

Everwant cannot be held responsible for delays caused by the courier, customs authorities or circumstances outside our reasonable control; however, we will always do our best to assist you if you experience an issue with your delivery.

Incorrect Delivery Information

Please ensure that all delivery information is correct before completing your order.

Everwant cannot accept responsibility for delays or failed deliveries caused by an incorrect or incomplete address supplied at checkout.

If you notice an error in your delivery information, please contact us as soon as possible. Where your order has not yet been dispatched, we will do our best to amend the details.

Once an order has been dispatched, we may not be able to change the delivery address.

Refused or Unclaimed Deliveries

If an international parcel is refused, left unclaimed or returned to us because applicable customs duties or taxes have not been paid, any shipping charges, customs fees or return-to-sender costs incurred may be deducted from the refund where permitted by law.

Original shipping charges are non-refundable unless the order is faulty or we have made an error with your shipment.

Lost or Delayed Parcels

If your tracking information shows an unusual delay or you believe your parcel may have been lost, please contact us so that we can investigate the shipment with the courier.

Please do not consider a parcel lost until the courier's investigation or applicable delivery timeframe has been completed.

Damaged Parcels

If your parcel arrives visibly damaged, please photograph the outer packaging before opening it wherever possible.

If an item inside your order has also been damaged, please contact us promptly and provide clear photographs of the packaging and item so that we can investigate and assist you.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our Customer Care team at:

everwant.co@gmail.com

Please include your order number when contacting us so that we can assist you as quickly as possible.