Refund policy

If you wish to return  your order, we are here to assist you. Most items sold on EVERWANT may be returned for a refund within 14 days upon receiving your order if they meet all applicable return requirements listed below:

AII our items are AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.

You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Our garments are hand checked thoroughly by our Quality Controllers, and we guarantee 100% there is no items with faults.  

To be eligible for a return & refund, the items must be in its original state. We will not accept the return of used, worn, washed, altered, or damaged goods. Please ensure that you leave the original tags on the items, you wish to return. We have a seal ribbon on our garments, if this is removed from the garment you wish to return, we cannot accept your return.

 

Once you have sent your return, please keep your proof of postage and tracking details until your return has been fully processed. Please note that we cannot accept responsibility for parcels that are incorrectly addressed, damaged, or lost while being returned to us.

If your order arrives damaged, faulty, or you have received an incorrect item, please take clear photographs of the item and its original packaging as soon as possible. Providing these images will allow us to review the issue promptly and help us process any applicable return, partial refund, or full refund more efficiently.

Once your return reaches us, our team will inspect the item(s) and confirm receipt. If your return is approved, your refund will be issued to the original payment method used for your purchase. Please allow a few working days for the funds to appear in your account, as processing times may vary depending on your bank or card provider.